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There is no point in adding an analysis tool like Google Analytics to the homepage when there are less than 100 visitors a day, and even if the service is greatly improved and new features are released, it is of no use if it is not truly helpful to customers. So, if you are a team that is just starting a business, you need to focus on customers to the point of persistence. What time do customers wake up in the morning, what do they ride to work, what do they do when they get to work, what do they eat for lunch, and what do they do when they get home from work? So much so that I can picture it vividly, as if I could picture it with my eyes. It is also important to look closely at the process through which payment is reached and understand the customer's needs. [2] If you are a growing team “We need to find the value that customers want, not just the outstanding performance of products and services.” accurately. The fact that the scalpel is light and sharp is a characteristic of the scalpel, not its purpose.
The same goes for the products and services we create. What customers want is not the outstanding features Cambodia Phone Number Data of a product, but convenience and value that are helpful to them. It is important to find this point well. As the company grows, it is difficult for the CEO to participate in all meetings, so he created a manual so that the sales team can communicate effectively with customers. He said that the contents of the meetings are shared every day to hear customer feedback vividly. Recruiting new customers is important, but he also gave a tip that it is important to consistently receive feedback and fix problems to prevent existing customers from leaving. As it was a conference for startups concerned about customer experience , CEO Siwon Choi's lecture was a time to confirm once again why we must focus on customers. I think the reason why the essence of business is ‘customers’ became more sincere through the CEO’s personal experience. I hope that those who are preparing to start a business or have already started a business will find this article helpful in understanding their customers If you have any further questions about the.
Customer is the Answer’ philosophy or startup entrepreneurship, please leave a comment below, or feel free to ask questions through the Channel Talk button at the bottom right or in the comments below! I will make sure to reply. This is a summary of the lectures at Channel Talk's first customer experience conference, CXC (Customer Experience Conference) . This article is written for those who are concerned about customer experience, policy, issue management, operations, etc. in startups, so we recommend that you read it while thinking about how to apply it to customer service/operation work, etc. Channel Talk invited CEO Cheon Se-hee as the main speaker for the first CXC . Some of you may have met ㅍㅍㅅㅅ through the interview article , where he was introduced as the ‘master of operations’ . This was also the most anticipated lecture at this CXC as his skills were already known through various media such as ZD Net .
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發表於 2024-3-5 12:21:18