Approximately 45% of buyers actively seek out companies that clearly show exp...

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49% of brands are investing in delivery methods and transparency of delivery promises, such as sharing information about when an order is prepared and shipped. 2 43% of retailers are changing their delivery strategies to minimize the impact of global delivery delays. 2 41% of merchants plan to increase their investment in online shopping, in-store pickup options such as curbside pickup and click and collect. 2 Consumers say the most valuable information when searching for and purchasing products online are estimated shipping costs, free returns and estimated arrival times, in-stock alerts, and inventory alerts.

2  60% of consumers expect same-day, next-day  Phone Number List   or two-day delivery, and 58% of them expect free next-day delivery. 2 35% of consumers choose delivery options such as curbside pickup or curbside pickup to ensure they receive their orders on time. 2 75% of shoppers say free shipping makes a big difference in their purchasing decisions. 2 60% of consumers say fast delivery influences their online purchasing decisions. 2 53% of consumers say flexible shipping influences their decision to shop online. 2 Last year, 32% of customers abandoned their shopping carts due to long estimated delivery times.

2 In 2021, 23% of shoppers abandoned their carts due to lack of a guaranteed delivery date. 2 US Retail Market In 2019, there were 442,597 brick-and-mortar retail stores in the United States. 1 There were also 2.1 million e-commerce retailers in the US. 1 Total U.S. retail sales for December 2020 were $540.9 billion. 1 However, in December 2020, the US retail market experienced a decline of 0.7% compared to the previous month1. Despite this, growth compared to last year is estimated at 2.9%. 1 Overall, total U.S. retail sales increased 0.6% in 2020 compared to 2019. 1 On the other hand, online retail sales in the US grew from $343.150 million in 2019 to $374.38 million in 2020, a growth of 9.1%. 1 Unfortunately, unemployment in the retail sector remained high in November 2020 at 6.7% compared to 2019